COSMO CONTOUR &
A late arrival may reduce your appointment time out of respect for the clients scheduled after you. We will make every effort to accommodate your full appointment, but this is not always possible based on our schedule. Lateness beyond 15 minutes, your appointment will be canceled, and you will be charged 50% of your service.
CANCELLATION/ RESCHEDULING POLICY
The most valuable thing that you can give someone is your time, and we fully believe that everyone’s time should be respected. That being said, we ask that you please give us 24 hours notice of a need to cancel or reschedule your appointment (48 hours for groups of two or more), so that we are able to readjust our schedule accordingly.
A failure to do so will result in the following:
-Late Cancellations –Those attempting to cancel within less than 24 hours of appointment time will be charged 50% of treatment scheduled.
-“No-shows”- Clients who are not present for their appointment will be considered a No-show and charged 100% of treatment scheduled. Clients may also be required to hold future appointments with a Visa or Master Card that will be charged in the event of another no-show or late cancellation.